Terms of Service

Last Updated: October 19, 2026

Welcome to UNMASKED.

At UNMASKED, we believe in honesty, transparency, and making your shopping experience as simple as possible. These Terms of Service explain the rules and conditions that apply when you visit our website, purchase our products, or use our services.

By accessing our website or placing an order, you agree to these Terms of Service and our applicable policies.

Please read these terms carefully before using our website.

1. Overview

This website is operated by UNMASKED. Throughout the site, the terms "we," "us," and "our" refer to UNMASKED.

UNMASKED offers this website, including all information, products, services, and features available through it, subject to your acceptance of these Terms of Service.

Our online store is powered by Shopify, which provides the e-commerce platform used to sell our products and services.

2. Eligibility and Website Use

By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You agree to use our website only for lawful purposes.

You must not:

• Use our website for fraudulent or illegal activities.

• Provide false or misleading information when placing orders.

• Attempt to interfere with website security or functionality.

• Upload malicious code, viruses, or harmful software.

• Attempt to gain unauthorized access to our systems.

• Copy or misuse our website content without permission.

We reserve the right to restrict access to our services when these terms are violated.

3. Products and Product Information

UNMASKED offers beauty and cosmetic products, including our UNMASKED Color Changing Foundation.

We make reasonable efforts to display accurate product descriptions, images, colors, ingredients, and other relevant information.

However, actual product appearance may vary slightly due to differences in screen settings, lighting, manufacturing, and individual skin characteristics.

Foundation results, including shade appearance, coverage, and finish, may vary depending on skin tone, undertone, skin condition, application technique, and other individual factors.

We do not guarantee that every product will produce identical results for every customer.

We reserve the right to update product descriptions, packaging, availability, or other information where necessary.

4. Pricing and Payments

All product prices are displayed on our website in the currency shown during checkout.

We reserve the right to change prices, discounts, promotions, or product availability without prior notice.

The price applicable to your order will be the price displayed and accepted during checkout, subject to any correction of an obvious pricing error.

Payments are securely processed through supported third-party payment providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Any applicable taxes, shipping charges, or additional fees will be displayed during checkout where required.

5. Orders and Order Confirmation

When you place an order, you will receive an order confirmation at the email address provided during checkout.

An order confirmation acknowledges receipt of your order but does not necessarily mean the order has been accepted or dispatched.

We reserve the right to refuse or cancel orders where reasonably necessary, including in cases involving:

• Suspected fraud or unauthorized transactions

• Incorrect or incomplete order information

• Product unavailability

• Obvious pricing or listing errors

• Violations of these Terms of Service

If an order is canceled after payment has been collected, we will issue an appropriate refund to the original payment method.

6. Shipping and Delivery

Our estimated delivery timeframe is 6–8 business days, although some orders may arrive sooner.

Business days exclude weekends and public holidays.

Delivery estimates may be affected by carrier disruptions, weather conditions, public holidays, or other circumstances beyond our reasonable control.

Customers are responsible for providing complete and accurate shipping information.

Once an order is shipped, tracking information will be sent to the email address associated with the order, where tracking is available.

For additional information, please review our Shipping Information page.

7. Returns and Refunds

At UNMASKED, we want customers to feel confident trying our products.

We offer a 30-day money-back guarantee on eligible purchases, beginning from the date the order is received.

Opened and used products may qualify for a refund under our Return & Refund Policy.

To request a refund, please contact:

info@unmaskedglow.com

Refunds approved under our policy are issued to the original payment method.

For complete eligibility requirements, return instructions, and processing information, please review our Return & Refund Policy.

Nothing in these terms limits your rights under applicable consumer protection laws.

8. Order Cancellations and Changes

If you need to cancel an order or update your shipping details, contact us as soon as possible at info@unmaskedglow.com.

We will make reasonable efforts to accommodate requests submitted before an order has been processed or dispatched.

Once an order has shipped, changes or cancellations may no longer be possible.

Customers may still be eligible for a return or refund under our published policies.

9. Promotions and Discount Codes

From time to time, UNMASKED may offer promotional discounts, special offers, or limited-time campaigns.

Promotions may be subject to additional conditions communicated at the time of the offer.

Unless otherwise stated:

• Promotional codes cannot be exchanged for cash.

• Discounts may not be combined.

• Offers are subject to availability.

• Promotional terms may vary between campaigns.

We reserve the right to correct promotional errors or discontinue promotions, subject to applicable law and any commitments already made to customers.

10. Intellectual Property

All original content on the UNMASKED website, including brand names, logos, product imagery, website design, graphics, text, and other materials, is owned by UNMASKED or used with appropriate authorization.

You may not reproduce, distribute, modify, sell, or commercially exploit our content without prior written permission, except where permitted by applicable law.

Unauthorized use of our intellectual property may result in appropriate legal action.

11. Customer Reviews and Feedback

Customers may submit reviews, feedback, suggestions, or other communications regarding our products and services.

By submitting content for publication, you confirm that it is accurate to the best of your knowledge and does not infringe the rights of others.

You grant UNMASKED a non-exclusive, royalty-free license to display, reproduce, and use content you voluntarily submit for publication in connection with our business, subject to applicable law and our Privacy Policy.

We may moderate content that is unlawful, abusive, fraudulent, or otherwise violates these terms.

We do not require customers to provide positive reviews as a condition of receiving refunds or customer support.

12. Third-Party Services

Our website may use third-party providers for payment processing, shipping, analytics, and other business functions.

Some third-party services may be governed by their own terms and privacy policies.

UNMASKED is not responsible for the independent policies or practices of third-party websites outside our control.

13. Privacy and Personal Information

Your privacy matters to us.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection laws.

By using our services, you acknowledge that personal information may be processed as described in our Privacy Policy.

For questions regarding your personal information, contact info@unmaskedglow.com.

14. Accuracy of Website Information

We make reasonable efforts to ensure that the information displayed on our website is accurate and current.

Occasionally, descriptions, prices, promotions, availability, or other content may contain errors or omissions.

We reserve the right to correct inaccurate information and update website content where appropriate.

If an error materially affects an order you have already placed, we will contact you where necessary and provide an appropriate resolution consistent with applicable law.

15. Prohibited Activities

You agree not to use our website to:

• Violate applicable laws or regulations.

• Engage in fraudulent purchases or payment activity.

• Impersonate another person.

• Misuse customer information.

• Distribute malicious software.

• Interfere with website security.

• Scrape or extract website content unlawfully.

• Infringe intellectual property rights.

• Harass or threaten other users or our customer support team.

We may suspend or restrict access where reasonably necessary to protect our business, customers, and services.

16. Disclaimer of Warranties

We aim to provide accurate product information and a reliable shopping experience.

However, except for guarantees expressly provided by UNMASKED and warranties that cannot legally be excluded, our website and services are provided on an "as available" basis.

We do not guarantee that the website will always operate without interruption or technical errors.

Cosmetic product performance may vary between individuals.

Nothing in this section excludes warranties, guarantees, or consumer rights that cannot be excluded under applicable law.

17. Limitation of Liability

To the extent permitted by applicable law, UNMASKED will not be liable for indirect, incidental, or consequential losses arising from the use of our website or services.

Nothing in these Terms of Service limits liability for fraud, willful misconduct, personal injury where liability cannot lawfully be excluded, or any other liability that cannot be restricted under applicable law.

Your statutory consumer rights remain unaffected.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify UNMASKED against reasonable losses, liabilities, and expenses arising from your unlawful use of our website or material violations of these Terms of Service.

This provision does not limit your statutory consumer rights.

19. Changes to These Terms

We may update these Terms of Service to reflect changes in our business, products, website functionality, or legal requirements.

The latest version will be published on our website with an updated revision date.

Material changes will be communicated where required by applicable law.

Changes will not retroactively remove rights that customers have already acquired under completed purchases.

20. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

21. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Information, Return & Refund Policy, and any additional applicable purchase terms, form the agreement governing your use of our website and purchases from UNMASKED.

22. Governing Law

These Terms of Service are governed by the laws applicable to the business operating UNMASKED, subject to any mandatory consumer protection laws that apply in the customer's jurisdiction.

Nothing in these terms prevents customers from exercising legal rights or remedies available under applicable law.

23. Contact Information

For questions about these Terms of Service, product inquiries, orders, shipping, returns, or refunds, please contact our customer support team.

Customer Support Email: info@unmaskedglow.com

Email is the only official customer support contact method for UNMASKED.

We do not provide telephone-based customer support.

UNMASKED — The Foundation With Nothing To Hide.