Refund Policy

Return & Refund Policy

Last Updated: October 19, 2026

At UNMASKED, we believe in honest beauty, real confidence, and a shopping experience built on trust. Your satisfaction matters to us, and we want you to feel confident when purchasing our products.

Please read our Return & Refund Policy carefully before placing an order.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on eligible purchases.

If you're not satisfied with your UNMASKED foundation, you may request a refund within 30 days of receiving your order.

We understand that finding the right foundation is personal. If our product doesn't meet your expectations, we're here to help.

To request a refund, contact our customer support team at info@unmaskedglow.com within 30 days of delivery.

2. Return Eligibility

To qualify for a return or refund:

  • Your request must be submitted within 30 days of receiving your order.

  • You must provide your order number or other information that allows us to locate your purchase.

  • The product must have been purchased directly from our official UNMASKED website.

  • You must provide an explanation of the issue so our team can assist you.

Opened and used products are eligible for our 30-day money-back guarantee. We understand that you need to try a foundation to know whether it's right for you.

You do not need to keep the product unopened or unused to request a refund.

3. How to Request a Refund

To initiate a refund request:

  1. Email info@unmaskedglow.com with the subject line "Refund Request".

  2. Include your order number and the email address used to place your order.

  3. Briefly explain why you're requesting a refund.

  4. Our customer support team will review your request and provide instructions.

Please do not send products back without receiving return instructions from our team.

4. Refund Processing

Once your refund request has been approved:

  • The refund will be issued to your original payment method.

  • Approved refunds will be initiated within 5–10 business days.

  • Your bank or payment provider may require additional time to reflect the refund in your account.

Refund processing times may vary depending on your payment provider.

We do not replace eligible monetary refunds with store credit unless you specifically choose that option.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at info@unmaskedglow.com.

Include:

  • Your order number

  • A brief description of the issue

  • Clear photographs of the product and packaging, where possible

Our support team will review the issue and arrange an appropriate resolution, which may include a replacement or refund.

You will not be required to pay return shipping costs for products confirmed to be damaged, defective, or incorrectly supplied.

6. Return Shipping

If a physical return is required, our customer support team will provide instructions.

Please do not return products before receiving authorization.

For standard returns, return shipping costs may be the customer's responsibility unless otherwise stated by our support team or required by applicable law.

For damaged, defective, or incorrect products, UNMASKED will cover any required return shipping costs.

In some cases, we may approve a refund without requiring the product to be physically returned.

7. Exchanges

If you experience a product-related issue and would prefer an exchange or replacement instead of a refund, please contact info@unmaskedglow.com.

Exchanges and replacements are subject to product availability and eligibility.

8. Order Cancellations

If you would like to cancel an order, contact us at info@unmaskedglow.com as soon as possible.

We will try to accommodate cancellation requests before the order has been processed or shipped.

Once an order has shipped, cancellation may no longer be possible. You may still be eligible for a return or refund under this policy.

9. Refunds for Lost or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact our support team at info@unmaskedglow.com.

We will review the tracking information and work with the shipping provider to investigate the issue.

If an order is confirmed lost or cannot be delivered, we will arrange an appropriate resolution, which may include a replacement or refund.

10. Non-Refundable Items and Charges

Unless otherwise required by applicable consumer protection laws, the following may not be refundable:

  • Gift cards

  • Products purchased from unauthorized third-party sellers

  • Additional shipping charges for upgraded or expedited delivery services

  • Purchases for which the 30-day refund request period has expired

These exclusions do not affect your statutory consumer rights.

11. Your Consumer Rights

This policy does not limit or replace any rights you may have under applicable consumer protection laws.

Where local law provides additional rights concerning defective, misdescribed, or unsatisfactory products, those rights will continue to apply.

12. Contact Us

For all returns, refunds, exchanges, cancellations, damaged products, or order-related concerns, please contact our customer support team.

Customer Support Email: info@unmaskedglow.com

Email is the only customer support contact method for UNMASKED.

Our team will assist you with your request and provide the necessary instructions.

UNMASKED — The Foundation With Nothing To Hide.