Privacy Policy

Last Updated: October 19, 2026

At UNMASKED, we believe in honesty, transparency, and respecting your privacy. Just as we believe beauty shouldn't come with a mask, we believe shopping online shouldn't come with hidden practices.

This Privacy Policy explains how UNMASKED ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website, browse our products, make a purchase, or contact our customer support team.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you interact with our website, we may collect the following types of personal information:

Personal Information You Provide

• Your name

• Email address

• Shipping and billing information

• Order details and purchase history

• Payment-related information

• Information you provide when contacting customer support

• Product preferences and feedback

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

• IP address

• Device type and browser information

• Pages visited and browsing activity

• Website interactions

• Cookies and similar tracking technologies

• Referral sources and general location information

Payment Information

Payments are processed through secure third-party payment providers. We do not directly store complete credit card details on our own servers.

2. How We Use Your Information

We use personal information to:

• Process and fulfill orders

• Provide order confirmations and shipping updates

• Respond to customer questions and support requests

• Handle returns, refunds, and order-related concerns

• Improve our website, products, and shopping experience

• Detect and prevent fraud or unauthorized transactions

• Communicate important service updates

• Send promotional emails when permitted by applicable law

• Comply with applicable legal requirements

We aim to collect and use only the information reasonably necessary to operate our business and provide our services.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and understand how visitors interact with our store.

These technologies may help us:

• Remember shopping cart contents

• Maintain website functionality

• Understand website traffic

• Improve website performance

• Measure advertising effectiveness

• Personalize shopping experiences

You can manage or disable cookies through your browser settings or any privacy controls provided on our website.

Disabling certain cookies may affect website functionality.

4. How We Share Your Information

We may share personal information with trusted third-party service providers when necessary to operate our business.

These may include:

• E-commerce platforms: To operate and manage our online store.

• Payment processors: To securely process transactions.

• Shipping and fulfillment partners: To prepare, ship, and deliver orders.

• Analytics providers: To understand website performance.

• Marketing and advertising partners: To measure campaigns and deliver relevant advertising where permitted.

• Customer support providers: To help respond to customer inquiries.

We may also disclose information when legally required, to protect our rights, or as part of a legitimate business transaction.

We do not sell customer contact lists to data brokers.

Certain advertising and analytics activities may constitute the sale or sharing of personal information under applicable privacy laws. Where required, we provide the appropriate privacy choices.

5. Email Communications

When you place an order, we may send transactional emails such as:

• Order confirmations

• Shipping notifications

• Delivery updates

• Refund confirmations

• Customer service responses

We may also send promotional emails about UNMASKED products, offers, and updates when permitted by applicable law.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in those messages.

Unsubscribing from marketing communications will not prevent essential order-related emails.

6. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, or disclosure.

Our e-commerce and payment service providers may use encryption and other security technologies to protect transactions.

However, no online transmission or electronic storage system can be guaranteed completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill orders

• Maintain business records

• Provide customer support

• Meet legal and accounting obligations

• Resolve disputes

• Protect against fraud

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer required, we take reasonable steps to delete or securely anonymize it.

8. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of certain personal information

• Request a copy of your personal information

• Withdraw consent where processing is based on consent

• Object to or restrict certain processing activities

• Opt out of certain targeted advertising or data-sharing practices

To submit a privacy request, contact our customer support team at:

info@unmaskedglow.com

We may need to verify your identity before processing certain requests.

We will respond in accordance with applicable privacy laws.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, or external services.

These third parties operate under their own privacy policies.

UNMASKED is not responsible for the privacy practices or content of independent third-party websites.

We recommend reviewing their privacy policies before providing personal information.

10. Children's Privacy

Our products and website are intended for adults.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe a child has provided personal information to us improperly, please contact us at info@unmaskedglow.com so we can review the matter and take appropriate action.

11. International Data Processing

Depending on your location and the service providers we use, your personal information may be processed or stored in countries other than your country of residence.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operations, services, technology, or legal obligations.

When changes are made, the updated policy will be published on our website with a revised "Last Updated" date.

We encourage customers to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or wish to exercise your privacy rights, our customer support team is available by email.

Customer Support Email: info@unmaskedglow.com

Email is the only customer support contact method provided by UNMASKED.

We do not provide customer support through telephone calls or physical mail.

UNMASKED — Your Real Face Is Enough.