Shipping Information

Last Updated: October 19, 2026

At UNMASKED, we believe in making your shopping experience simple, transparent, and stress-free. We work to get your order delivered as quickly and safely as possible.

1. Delivery Time

Our estimated delivery timeframe is 6–8 business days.

Your order may arrive earlier depending on your location and the shipping carrier.

Business days exclude weekends and public holidays.

While we aim to deliver all orders within 8 business days, unexpected carrier disruptions or circumstances beyond our control may occasionally cause delays.

2. Order Processing

Once your order is placed, our team begins preparing it for shipment.

You will receive an order confirmation email at the email address provided during checkout.

Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available.

3. Order Tracking

We want you to know where your order is throughout the delivery process.

Once your order ships, tracking details will be sent directly to your registered email address.

You can use the tracking information to follow your package's progress until delivery.

Please ensure that your email address is entered correctly at checkout so you receive important updates.

4. Shipping Delays

Although our estimated delivery time is 6–8 business days, occasional delays may occur due to:

• Weather conditions

• Public holidays

• Carrier disruptions

• High shipping volumes

• Incorrect or incomplete delivery information

If your order is taking longer than expected, please contact our customer support team.

5. Incorrect Shipping Information

Customers are responsible for entering accurate shipping details during checkout.

If you notice an error in your shipping address, email info@unmaskedglow.com as soon as possible.

We will try to update your information before your order ships.

Once an order has been dispatched, address changes may no longer be possible.

6. Lost or Missing Packages

If your tracking information indicates that your order has been delivered but you have not received it, please check with household members and any designated delivery location.

If your package is still missing, contact us at info@unmaskedglow.com.

Our support team will review the shipment details and help investigate the issue with the carrier.

If a package is confirmed lost in transit, we will work toward an appropriate resolution, including a replacement or refund where applicable.

7. Damaged Packages

If your order arrives damaged, please contact our customer support team at info@unmaskedglow.com.

Include your order number, a description of the issue, and clear photographs of the damaged product or packaging.

Our team will review the issue and assist with a suitable resolution.

8. Contact Us

For shipping questions, order tracking, delivery delays, or other order-related concerns, our customer support team is available exclusively through email.

Customer Support Email: info@unmaskedglow.com

Email is the only official customer support contact method for UNMASKED.

UNMASKED — The Foundation With Nothing To Hide.